Customer Support
We're here to help! Find answers to common questions, contact our support team, or browse our help resources.
How can we help you?
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Order Status
Track your order and view order history
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Returns & Exchanges
Return or exchange items within 30 days
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Pickup & Delivery
Information about pickup and delivery options
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Store Locator
Find a store near you
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Product Recalls
Check for product recalls and safety notices
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Gift Cards
Purchase, check balance, or redeem gift cards
Frequently Asked Questions
You can track your order by logging into your account and visiting the "Order Status" page. You will receive email updates with tracking information once your order ships.
We offer a 30-day return policy on most items. Items must be in original condition with tags attached. Some items like electronics may have different return policies. Please check the product page for specific return information.
Yes! We offer same-day pickup at most locations. When placing your order, select "Store Pickup" and choose your preferred location. You will receive a notification when your order is ready.
You can use your gift card during checkout. Enter the gift card number and PIN in the payment section. Gift cards can be used online or in-store.
Yes, we offer flexible financing options through Lahore Halal Foods Financial Services. You can apply for a credit card or choose from various payment plans at checkout.
You can reach us by phone at 1-800-226-8473, email at support@torontostoreshop.ca, or visit any of our stores. Our customer service team is available Monday to Friday, 8 AM to 8 PM EST.
Contact Us
Phone Support
1-800-226-8473
Monday to Friday: 8 AM - 8 PM EST
Saturday & Sunday: 9 AM - 6 PM EST
Email Support
support@torontostoreshop.ca
We typically respond within 24 hours